Daniel Erhart, MBA, PMP, CSM

Client Engagement & 

Program Delivery Executive

Daniel Erhart

BUSINESS PROFILE

A cross-industry, client program delivery executive experienced in leading service solution deliveries, program/project management, business operations, and business development for both Fortune 500 and private businesses.  Delivers top line business impact through strategic program delivery and tight business execution; provides bottom line impact through efficient implementation, process development and expense control.

0
YEARS OF
EXPERIENCE

Business Competencies

  • Solution delivery process management
  • Strategic program/project management / PMP
  • Client engagement leadership
  • SDLC / triple constraint management
  • Budgeting and expense control
  • Team development/leadership
  • Analytical solution creation
  • Business operations management
  • Business to business sales/marketing
  • BPO service implementation

Randstad Technologies, Atlanta, GA

Connecting companies around the world to customized technology solutions through deep industry expertise and a broad range of full-service capabilities — recruitment, consulting, projects, outsourcing.  Randstad Technologies is part of Randstad North America.

Randstad’s Managed Resource Program (MRP) delivery model offers flexible, targeted staffing solutions including targeted talent recruiting/selection, onboarding, oversight, and performance management across a variety of domains.

Responsible for delivery of MRP engagements at key global and domestic accounts.

  • tight alignment with client partners’ talent roadmaps and strategies
  • engagement health: author legal Agreements, talent acquisition and oversight, budgeting and forecasting, revenue attainment
  • accountable for adherence to SLAs, SLOs, KPIs
  • creating vendor partner engagements that support recruiting and pay rolling
  • drive delivery of PMO functions to align with Randstad best practices and risk management functions

Clients include: Walgreens, Cargill, McDonald’s, Alight, Baxter Healthcare, Freddie Mac, Grant Thornton, Health Care Service Corp., Case New Holland, ConnectiveRx.

Responsible for MRP delivery governance oversight function for the Randstad Solutions practice:

  • Audit, review, make recommendations to meet organizational PMO requirements
  • Recommend improvements to PMO practices
  • Drive compliance with Solutions delivery PMO processes to reduce financial risk to the organization

Responsible for successful Global MRP delivery: client intake, recruiting support, onboarding and talent governance. Responsible for forecasts and budgets; PMO practice adherence, SLA attainment, drive and support account expansion.

Selected to lead an in-depth risk discovery and analysis of global and national projects. Collected and analyzed Agreements, delivery artifacts, internal and external reporting, finances, and resource management documentation. Engagements were reviewed and assigned a risk score. Recommendations were made to limit risk exposure and protect the business.

Aasonn, Naperville, IL

Provider of human capital management (HCM) and benefits services solutions in the cloud. From 2007, Aasonn has worked with over 1,600 SuccessFactors customers implementing tailored ‘HR as a Service’ solutions.

Executive sponsor for key accounts, representing Aasonn’s implementation leadership in this strategic client management role.  Interface with all functional groups within Aasonn including sales, sales ops, HRO, Legal, strategy and practice management, project management and implementation consulting.

  • Accountable for delivering successful projects that meet or exceed schedule, budget, and quality expectations.
  • Utilize leadership skills to generate referenceable clients inline with Aasonn’s strategic goals.
  • Guide implementation delivery to provide stakeholder management, relationship building, escalation management, governance support, issue resolution, risk mitigation and PjM development.

Automatic Data Processing, LLC, Roseland, NJ

A comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration. ADP is a leader in business outsourcing services, analytics and compliance expertise. In October 2014 ADP divested their Dealer Services division (now CDK Global) leaving HCM solutions as the company’s sole focus.

Led team of 26 direct and indirect employees in the delivery of HCM business process outsourcing solutions. Provided executive oversight to the development, implementation, and delivery of very large (4000+ employee) and complex HCM systems generating $400k – $1.5M in implementation revenue. Provided implementation consulting and executive leadership to National Account sales team in pursuit of new and incremental business. Led Project Management Office (PMO) and executive steering committee activities on project management processes, methodologies, and tools to ADP (COS) engagements.

  • Cultivated, developed and supported team of 26 BPO implementation associates as an intact team. Was responsible for recruiting, hiring, and developing associates.
  • Responsible for building and maintaining productive relationships between multiple business units and their constituencies, including ADP and client senior management.
  • Supported General Sales Manager tasked with selling COS managed services; managed sales lead funnel as well as implementation resource capacity planning.
  • Acted as an executive escalation point for both the client and ADP Engagement Leaders.
  • Held overall responsibility for the client engagement including revenue forecasts, project schedules and project quality. Held responsibility for all project change controls including scope, resource and revenue impacts. Responsible for implementation start revenue and project budget.
  • Responsible for monitoring, measuring, and reporting progress to senior management on a weekly basis.
Responsible for the definition, management, and delivery of automobile manufacturer interface software portfolio of projects. Accountable for executing program initiatives on time and within approved budgets. Worked in cooperation with executive leadership and distributed project team members throughout ADP. Wrote and negotiated RFP responses, SOW documents; monitored program efforts for compliance with signed agreements. Responsible for identifying and acquiring project resources; monitored project team efforts and maintained alignment with business case objectives. Responsible for all project results from project inception of through general release of product.

  • Routinely interacted with senior leaders and business managers; Responsible for project reporting to executive team and project stakeholders
  • Accountable for program level planning and actions to correct project efforts that did not achieve their defined business goals
  • Effectively planned and communicated program data to all levels of internal and external management teams
  • Standardized best practice efforts to promote innovation and drive higher program efficiencies
  • Maintained direct relationships with manufacturer clients and dealership clients; worked closely with ADP Manufacturer Solutions Directors to manage and support ongoing OEM relationships

Entrepreneur/Business Owner

Pursued personal interests of private business ownership.